Frequently Asked Questions - Genuine Toyota Parts and Accessories wholesale to the public.

What are your Store Hours?
We're available 9am-6pm Monday thru Friday. There is also an automated phone system active 24 hours a day. Leave your name and number and a brief description of how we can help you, and we'll return your call. For even faster and complete response, please email us at info@trdparts4u.com.

We also carry many other quality parts specifically designed for your Toyota. When you are ready to order or if you have more questions, please email info@trdparts4u.com. Thanks for considering www.trdparts4u.com, www.toyotapartsales.com, OR www.fjcruiseroffroad.com; your one-stop source for Genuine Toyota Parts, OME, ARB and TRD parts and accessories. *Price and availibility are subject to change..

Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the numbers listed below), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.

What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.

Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.

Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original. These are the same parts you would purchase from the dealer.

Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.

Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.

Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.

How long before my order ships?
Most items are in stock and ship out within 1-2 business days. Other items may have to be special ordered and cay take from 5-30 days for us to get from Toyota or an outside vendor, depending upon the part. You will be notified via email if your items will take longer than 5 days for us to get.

Touch up paint is usually sent separately from your order, via US mail. If there is an item on your order that will take more than 10 business days for us to receive, we may send the part of your order we have and send the other part later, or we may hold the entire order until that item comes in.

Do you ship outside the United States?
Yes, we ship anywhere.

Which credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

What method of shipping do you use?
Our preferred method of shipping is UPS Ground. They give excellent service, are extremely reliable and very reasonable priced.

What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 3PM CST.

What is your return policy?
We must be notified within 24 hours of delivery of any missing parts!

DO NOT disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete. If any parts are missing, please contact our Customer Service at 1-972-852-0192, and we will gladly supply you with the missing components via UPS Ground Service. DO NOT put yourself into an emergency situation demanding “Air” UPS service (even when an error on our part has occurred), as your request will be denied.

If you receive a part damaged in shipping, you must contact your local UPS OR US post office within 48 hours to file a damage claim for replacement. Once claims are finalized with the shipper, only then will we send out the replacement parts.

Please read the return policy on unwanted, unneeded parts which is printed on your invoice. For convenience, you have 15 days from the date of purchase. Per terms of sale, we charge a 25% restocking fee on any item returned. Special order parts, used parts or electrical parts are NOT RETURNABLE. All returned packages must be marked with a Return Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below:

**** ALL SALES ARE FINAL AFTER 15 DAYS ****

Toyota of Dallas
Parts Department
RA#______________
2610 Forest Lane
Dallas, TX 75234

Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.

Any part returned without a Return Authorization Number will become the property of Toyota of Dallas and will not be eligible for credit.

We reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria.

PLEASE NOTE: The ARB bumpers and Bull Bars are large, heavy bumpers which have made a trek halfway around the world... there will be minor abrasions, scuffs and scratches acquired along the way which cannot be avoided or guaranteed against.

Pricing Policy:
Occassionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to refuse to sell parts that have an error in pricing or shipping.

What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.